Shipping & Returns Policy

Shipping & Returns Policy
This Shipping & Returns Policy explains how orders are processed, shipped, and handled after purchase. By placing an order through this website, you agree to the terms outlined below.

Order Processing
Orders are typically processed within a reasonable business timeframe after payment is successfully completed and verified. Processing times may vary based on product availability, order volume, or verification requirements. Orders are not fulfilled or shipped until payment has cleared.

We reserve the right to delay or cancel orders if additional verification is required or if issues arise related to order accuracy, availability, or compliance.

Shipping
Orders are shipped domestically using third-party carriers selected at our discretion. Shipping methods, delivery timelines, and costs may vary based on destination, order contents, and operational factors.

Estimated delivery times are provided for convenience only and are not guaranteed. NovaSutra Labs is not responsible for delays caused by carriers, weather conditions, service disruptions, or other circumstances beyond our control.

Tracking information will be provided when available once an order has been shipped.

Risk of Loss
All orders are considered fulfilled once transferred to the shipping carrier. Risk of loss or damage passes to the customer upon shipment. Customers are responsible for ensuring accurate shipping information is provided at checkout.

Returns and Refunds
Due to the nature of research compounds and strict quality control standards, all sales are final. Returns, exchanges, or refunds are not accepted once an order has been processed or shipped.

This policy is in place to protect product integrity, prevent contamination risk, and ensure regulatory compliance.

Damaged or Incorrect Orders
If an order arrives damaged or you believe an incorrect item was received, you must notify NovaSutra Labs within a reasonable timeframe after delivery. Claims may require supporting documentation, including photographs of packaging and contents. Resolution, if applicable, will be determined at our discretion.

Order Refusal and Cancellation
We reserve the right to refuse, cancel, or limit orders at any time for reasons including, but not limited to, suspected fraud, inaccurate information, pricing errors, inventory issues, or violations of our Terms & Conditions or Research Use Only policies.

International Shipping
International shipping availability, restrictions, and requirements may vary. Customers are solely responsible for understanding and complying with all applicable import, export, customs, and regulatory requirements. NovaSutra Labs is not responsible for delays, seizures, duties, taxes, or penalties related to international shipments.