Privacy Policy

Nova Sutra Labs (“Nova Sutra,” “Nova,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us. By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

Personal Information

Such as your name, email address, billing and shipping address, and payment details when you place an order or contact us.

Account Information

If you create an account, we store your login credentials and account preferences.

Technical Information

Including IP address, browser type, device information, and cookies used to improve website functionality and performance.

Communication Data

Information you provide when contacting us, including support requests, inquiries, or other messages.

2. How We Use Your Information

We use the information collected to:

Process and fulfill orders.

Provide customer support and respond to inquiries.

Improve our website, services, and product offerings.

Send order confirmations, transactional emails, or promotional communications.

Proactively contact you to provide assistance or support via email, SMS/text message, or phone when appropriate.

Comply with legal and regulatory requirements.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences and login sessions, analyze website traffic and performance, and improve user experience and site functionality. You may disable cookies through your browser settings, though some features of the website may not function properly.

4. How We Share Information

We do not sell, rent, or trade your personal information. We may share information only with trusted service providers such as payment processors, shipping partners, and analytics services necessary to operate our business, or with legal or regulatory authorities when required by law.

5. Data Security

We use industry-standard security measures to protect your personal information. While we take reasonable steps to safeguard your data, no method of online transmission or electronic storage can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on your location, you may have the right to access, update, or delete your personal information, opt out of marketing communications, or request a copy of the personal data we hold about you. To exercise these rights, please contact us at hello@novasutralabs.com.

7. Children’s Privacy

Our website and products are intended for professional research use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Third-Party Links

Our website may include links to third-party websites. Nova Sutra Labs is not responsible for the privacy practices or content of those external sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Nova Sutra Labs

Email: hello@novasutralabs.com